Our customised solutions to a label stock manufacturer eliminated customer rejections

About Our Client

A renowned label stock manufacturer & a leading packaging supplier in Fiji since 1980s offering Pressure Sensitive Adhesive labels (PSA), Self-Adhesive Labels, Wet Glue labels, Hot Melt labels, Embossing, De-bossing, “No Look” labels.

Client’s Pain Points

Customer has been using uncoated clear & white label films in thinner microns (50/65) due to which facing issues of "Poor Dispensing" during the converting process of PS Labels.   

• Frequent quality issues from end users leading to rejections
• Poor ink adhesion
• Longer delivery lead time
• Lack of Technical Support

Our Solution

Cosmo rendered R&D support for new development by offering thicker microns (57 clear & 67 white) in uncoated films, thereby enabling: 

• Higher stiffness for smooth dispensing in converting process
• Excellent machinability
• Good primer receptivity
• Round the clock Technical Support
• Shorter lead time.

Client’s Benefits

• Enhanced quality offering eliminated end customer rejections & complaints
• Waste reduction by 5%
• Gained customer's trust and confidence & attracted 5 new customers
• Strengthened relationships with existing clients
• Attained positive Brand Image